Refund policy

HILA RETURN & REFUND POLICY

Hila operates a No Return, No Refund Policy due to the nature of skincare products.

Exceptions

A customer may be eligible for a resolution where:

- Damaged, defective, missing, or incorrect products: Must be reported within 14 days of delivery, with relevant evidence where required. If the issue is confirmed to be from Hila, it will be corrected or replaced at no additional product cost.
- Duplicate payment or overpayment: A refund may be processed once the payment has been verified and confirmed by Hila.
- Skincare concerns: If a customer experiences concerns with a product or is not getting the expected results, our team may review their routine and recommend an appropriate adjustment or complimentary product where necessary. Delivery charges may apply depending on the situation.

Non-Refundable Cases

Returns or refunds do not apply to:

- Change of mind.
- Wrong product selection.
- Products that have been opened or used.
- Personal results or expectations that differ from individual skincare responses.

All cases are subject to verification, and Hila reserves the right to determine the most appropriate resolution based on the circumstances.